Customer Reviews

At Hotspring World we pride ourselves in providing the very best hot tub ownership experience possible, below are some reviews and comments from some of our customers.

Stephanie Mason
Stephanie Mason
13:23 09 Jul 17
Customer service provided by Jon was excellent. Product is fantastic, love that we can get everything we need for our tub here and can always rely on Jon for advice. Thoroughly recommend.
Rach7415 Sullivan
Rach7415 Sullivan
22:30 29 Jun 17
Spent lots of time researching various models around, found Hotspring Cambridge to be one of the best for knowledge and helpfulness in making our decision, purchased the relay model and was delivered within three weeks of ordering couldn't ask for more! Big thank you also to Jon for all the assistance with the phone calls and coming out to visit to assure us we were doing things properly.
blower418
blower418
09:14 23 Jun 17
Excellent Service....we were able to try out a tub a few times....should have bought one sooner ....even the delivery was hassle free...brilliant service...brilliant tub...great for spending time in with the family talking and chilling!!!
Vernon Weller
Vernon Weller
11:39 28 May 17
Excellent service and great aftercare. We researched for months to find the right make and model and Mark at Hot Springs was brilliant and very knowledgeable. Quality product at a good price delivered and demonstrated by professionals.
Gemma Gapper
Gemma Gapper
11:05 13 May 17
Mark & John A huge thank you I really value the time you took to help me identify the right tub for my family, I received clear information without sales pressure. We had a tight timescale to meet which you went out of your way to manage. Thank you for all the effort you went to too enable us to have our tub delivered and installed as a surprise at our new home. You visited the site to check a temporary location was suitable and arranged temporary installation so the whole family could enjoy our new tub as we moved in. You advised on recommended contractors to lay a new hardstanding in the chosen permanent location and the electricians to support a smooth move of the tub. You & John took so many phone-calls over consecutive days to answer all my many questions & John also came out to ensure we understood how to manage the tub and to help us decide on the permanent positioning. Thank you for being so helpful , cheerful and so fast to respond to my phone calls and texts. We are thoroughly delighted with our hot tub and your service. Best Wishes to you both Mark & John
Iain Ramsay
Iain Ramsay
08:08 22 Apr 17
The guys at hotspring were great we've had our relay 2 years in April 2017 and it's fantastic, the kids love it and it's a time when my wife and I can just sit and talk after the kids are in bed. It's also great when friends come round ? I can't recommend them highly enough thank you Jon
Mick Saunders
Mick Saunders
14:24 13 Apr 17
We purchased a hot tub and we met Mark who is a very knowledgeable young man who gives excellent service prior to purchasing, during and his aftercare is brilliant. Having him at the end of the phone has been so a great comfort to both my wife and myself. He is an outstanding ambassador for your company and have no hesitation in recommending him to your company
Beverley Tyrrell
Beverley Tyrrell
16:36 26 Feb 17
Very knowledgeable and helpful staff, with great products and the opportunity to test them. Mark was able to assess our requirements and provide suggestions for the spa we would need, resulting in the perfect spa for us. We we also impressed with the level of aftercare and support. All in all, a great experience and very happy with our spa.
David Street
David Street
14:35 22 Feb 17
We bought our first Hot Tub from here and found the staff very helpful with a wide range of spas on view to suit all budgets. The whole process was easy and the delivery of the spa was very professional. It's good to have experts on hand locally for advice as well.
Ian Hogg
Ian Hogg
11:40 22 Feb 17
The shop stocks not only the hot tubs but the chemicals and equipment needed to keep the hot tub in good condition. It is open 7 days/wk which is useful to pick up additional chemicals. The staff are helpful and friendly.
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